eNPS or Employee Net Promoter Score

Employee Net Promoter Score (eNPS) is a metric that measures the loyalty of employees in an organization by asking them a single question - “On a scale of 0-10, how likely are you to recommend our company as a place to work?”. The scores are divided into three categories:

• Promoters: Employees who give a score between 9-10 are classified as promoters, indicating that they are highly satisfied with their work experience, and are likely to recommend the company to others.
• Passives: Employees who give a score between 7-8 are classified as passives, indicating that they are satisfied with their work experience, but not highly engaged. They are likely to switch jobs if they find better opportunities.
• Detractors: Detractors: Employees who give a score between 0-6 are classified as detractors, indicating that they have a negative experience and are unlikely to recommend the company. They may also spread negative feedback about the company.

The eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters. It gives an overall score that ranges from -100 to +100. A score above 0 indicates that more employees are promoters than detractors, whereas a score below 0 indicates that there are more detractors than promoters.

The eNPS provides valuable insights into the overall health of an organization’s culture and employee experience. It can be used to identify areas of improvement and measure the impact of initiatives taken to enhance employee engagement and satisfaction. It is also useful for benchmarking the employee experience against other companies in the same industry.